Free delivery for all orders inside Lagos over ₦100,000
Pinnacle Logo
Pinnacle

Privacy Policy

Last updated: March 2026

Pinnacle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile applications, and services (the "Platform").

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, and password when you register.
  • Delivery Addresses: Street address, city, state, and any delivery instructions you provide.
  • Order Information: Products ordered, quantities, delivery preferences, and special instructions.
  • Payment Information: Processed securely by Paystack. We do not store your card numbers, CVV, or bank details on our servers.
  • Communications: Messages you send to our support team or feedback you submit.

Information Collected Automatically

  • Device & Browser Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, products searched, time spent on the Platform, and referral sources.
  • Cookies: We use cookies and similar technologies to maintain your session, remember preferences, and improve your experience. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including delivery and pickup coordination.
  • Send order confirmations, delivery updates, and payment receipts via email.
  • Communicate promotional offers, new products, and service updates (with your consent).
  • Improve our Platform, products, and customer service.
  • Prevent fraud, enforce our terms, and comply with legal obligations.
  • Respond to your enquiries and support requests.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Payment Processors: Paystack processes your payments securely under their own privacy policy.
  • Delivery Partners: Pickers and delivery personnel receive only the information needed to fulfil your order (name, address, phone number).
  • Email Service Providers: We use third-party email services to send transactional and promotional emails.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation in Nigeria.

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure authentication tokens, and access controls. Payment information is never stored on our servers — all transactions are handled directly by Paystack, which is PCI-DSS compliant.

While we take reasonable precautions, no system is 100% secure. We encourage you to use strong, unique passwords and to log out after using shared devices.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order history is retained for accounting, dispute resolution, and legal compliance purposes. You may request deletion of your account and associated data by contacting us.

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.
  • Object to processing of your data in certain circumstances.

To exercise any of these rights, email us at privacy@pinnacle.shop.

7. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

8. Third-Party Links

Our Platform may contain links to third-party websites (e.g., Paystack, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: